Frequently Asked Questions

Where are you located?

We are located in port harcourt, Nigeria and we carter to a global clientele.

How can I contact customer service?

You can reach our customer service team by emailing us at contact.bxfrox@gmail.com or using our Contact Us options on the website. Our team will respond as quickly as possible during business hours.

I’m having trouble making a payment, what should I do?

If your payment keeps failing or you’re unable to complete it through our website, please reach out to us directly. You can contact us via email at contact.bxfrox@gmail.com or message us on Instagram at @BXFROX.

How do I know what size to order?

If you’re unsure of what size to get, refer to our size to confirm your body statistics tallies with our size guide, if it doesn’t, You can select the custom size option and input your custom/preferred measurement at checkout. 

Do you deliver worldwide?

Yes, we use DHL and other third-party logistic services to transport packages all over the world.

What is your processing time?

Our standard processing time takes 7-14 working days. reach out to us via our email or on instagram bxfrox for express processing at an additional charge.

What if I have other questions not listed here?

If you have any other questions or concerns, please don’t hesitate to contact us, contact.bxfrox@gmail.com Our customer service team will be happy to assist you.